Process Walks are the best tool to get everyone to agree on what the current state of the process is.
Tracy O'Rourke
Tracy is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
Related Posts


I work in a place where people have given up on changing things, and it starts with the managers. How can I convince managers that all people can benefit from the change process?
One effective technique I've seen is to get a small "Quick Win". Make an improvement…

How much time do you suggest spending on a Process Walk?
It depends. Process Walks can last over a few days depending on the complexity of…