How did you decide the root cause (fishbone) categories in this example ?

Rather than using pre-labeled categories, this was likely a brainstorming session where a team brainstormed possible root causes, then organized them into like groups, and then labeled the groups. Those labels became the categories of the bones. For more information about working with a Fishbone Diagram, we have a webinar just for that! Learn how…

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fishbone Root Cause

Tracy O'Rourke

Tracy is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.