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That’s a case of decision making which is another procedure. If it’s not a big decision, you could vote. If it’s a critical decision you need to consider using consensus decision making (everyone needs to be able to “live with” the decision). Multi-voting or N/3 is another great tool to help a team resolve their disagreements. When there is disagreement it might help to use a Weighted Criteria Matrix to have a structured discussion around the different options.

Elisabeth Swan

Elisabeth is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.