How do you deal with strong personalities in a meeting who have disagreement on processes?
That’s a case of decision making which is another procedure. If it’s not a big decision, you could vote. If it’s a critical decision you need to consider using consensus decision making (everyone needs to be able to “live with”…
Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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