How do you deal with very strong personalities which erodes the moral of the group?

Use the tools! Use tools that don’t give the strong personality a venue to constantly take the stage. Use digital, email or post-its and try to bring the silent minds to the fore. In particular, you may intervene as a facilitator and capture the statements of the strong personalities and then ask for the input…

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Elisabeth Swan

Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.