How do you deal with someone who rolls their eyes during your meetings?

I would ask them for their input. Get them to participate to understand what that gesture really means. Once they have been heard then the topic is open for group discussion. Groups will often help you with negative participants.

Elisabeth Swan

Elisabeth is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.

Elisabeth Swan

Are there reviews for your courses from learners?

I’m concerned we aren’t ready for Six Sigma because we don’t have enough sponsors and/or “champions”. Do you recommend all candidates have a sponsor?

When talking about the Value Stream Map, can we also refer to the “internal customer”?