How do you deal with someone who rolls their eyes during your meetings?

I would ask them for their input. Get them to participate to understand what that gesture really means. Once they have been heard then the topic is open for group discussion. Groups will often help you with negative participants.

Elisabeth Swan

Elisabeth is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.

Elisabeth Swan

What should you do if you do a Process Walk and you are not given all of the information?

Is it possible to integrate engineering and Lean Six Sigma?

Is there a reason we don’t use different colored dry-erase markers and a large white board in with the Swimlane Map?