How do you deal with the situation where your very vocal internal stakeholders, whom you also need to satisfy, have different priorities than those of the customer?

Government is a great example of this, and many other industries have the same situation with strong stakeholder voices and customers. Ideally, you want to satisfy both voices. First, be clear about the process, who the customers and stakeholders are of that process, and their requirements. If we ask questions such as: “How do we…