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How do you deal with members that bring war stories to meetings? They talk about the same or similar exercises that have been done (in the past) and that did not bring any previous success. What do you do about Meeting Rules here? In the case of war stories, I would use the flip chart…
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Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.