How do you deal with a director who is condescending to the team?
I’m not entirely sure of the impact of the director’s condescension, but you might try using a RACI Matrix to clarify who is responsible/accountable for the various actions. If you can involve this director that might help make it clear…
Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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