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How would you deal with a “Dastardly Danielle” or someone who constantly thinks they are right – constantly unwilling to hear anyone else’s ideas? This would be someone who is part of the process but not at all a process owner.

Even when people refuse to hear other people’s ideas, it’s important to let them know they’ve been heard. To make sure people know they’ve been heard, I often write down what they’re saying on a flipchart or a post-it note. I double check with them to make sure I’ve got their idea or opinion down accurately. Then I open up to the group to also write down their ideas on post-it notes so I can hear other people’s ideas. Silent brainstorming is a good tool when you’ve got a “Dastardly Danielle.”

Elisabeth Swan

Elisabeth is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.