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How would you deal with a “Dastardly Danielle” or someone who constantly thinks they are right – constantly unwilling to hear anyone else’s ideas? This would be someone who is part of the process but not at all a process owner. Even when people refuse to hear other people’s ideas, it’s important to let them…
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Elisabeth Swan

Elisabeth is a Managing Partner & Executive Advisor at For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.