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The typical measures that can be added to a Swimlane Map are Process Time, Lead Time and % Complete & Accurate. The “As-Is” Map provides the baseline for these measures and the Future State Map, once implemented, would record the new performance of the chosen process measures.

Elisabeth Swan

Elisabeth is a Managing Partner at GoLeanSixSigma.com. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.