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What other data should be included in the Swimlane Map, other than process time? Does it also include the future map after improvement suggestions are made?

The typical measures that can be added to a Swimlane Map are Process Time, Lead Time and % Complete & Accurate. The “As-Is” Map provides the baseline for these measures and the Future State Map, once implemented, would record the new performance of the chosen process measures.

Elisabeth Swan

Elisabeth is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.