The most dangerous Waste is the one you don’t see. It puts a strain on the organization’s resources. The most prevalent in non-manufacturing that I’ve seen is: Waiting and Extra-Processing.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at For almost 20 years, she's helped leading organizations like Washington State, Cisco and GE build problem-solving muscles with Lean Six Sigma to achieve their goals.