skip to Main Content
Learner Login FAQ +1-650-690-2515

Critical-to-Quality refers to measurable customer requirements of a process. As an example, if timeliness is important then it may be critical-to-quality for a customer to experience a total lead time of no more than 2 hours.

For a better understanding of Central Tendency and an overview of Lean Six Sigma, check out our Free Lean Six Sigma Yellow Belt Training, Green Belt Training or Lean Training.

Elisabeth Swan

Elisabeth is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.