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The idea behind using the term countermeasures is that it’s a temporary fix to address the root causes at hand. Typically, people view solutions as something permanent, with the expectation that it doesn’t need to be revisited unless of course…
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Elisabeth Swan

Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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