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One of the advantages of a Process Walk is actually seeing how people do their jobs. This can be physical, or it can be on a computer screen. You learn a lot by watching people do what they do. Kaizen…
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Elisabeth Swan

Elisabeth is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.