Why conduct a Process Walk when you can bring in a SME into the Kaizen Event to work the process map?
One of the advantages of a Process Walk is actually seeing how people do their jobs. This can be physical, or it can be on a computer screen. You learn a lot by watching people do what they do. Kaizen…
Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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