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One of the advantages of a Process Walk is actually seeing how people do their jobs. This can be physical, or it can be on a computer screen. You learn a lot by watching people do what they do. Kaizen is awesome, but the people in the room will be in a better position for…
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Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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