The SIPOC, which is the high-level map created prior to a Swimlane Map would be the complimentary map. You would always want both a macro and a micro-level view of a process.
Elisabeth is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.
When using a Swimlane Map, is it recommended to include every step, or can you leave some out that are obvious?
Great question. You only want to spend your time where it’s most effective so if you agree as a group to remove steps like “put in in-box” then that can make the map faster to create and take up less…
What is the best method to help show how various areas that are saving time are actually using that time for other work?
Another question I have is, what is the best method to help show how various areas that are saving time are actually using that time for other work? As a PI person, I know that we cannot always know. So…