Inspire a Shared Vision. Talk about why the project is important to complete for the organization, for their department, and for them. Learning can be hard, and encouraging them can help!
Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
What if the team comes into “analysis paralysis” mode and is “frozen” to make a decision – Any tips to get past that?
If a team is stuck, it’s good to mix up the method. When discussions don’t seem to be going anywhere, try using a kinesthetic method like Multi-voting (n/3) to get people off their seat, up at a flip chart and…
How do you deal with the situation where your very vocal internal stakeholders, whom you also need to satisfy, have different priorities than those of the customer?
Government is a great example of this, and many other industries have the same situation with strong stakeholder voices and customers. Ideally, you want to satisfy both voices. First, be clear about the process, who the customers and stakeholders are…