How do you check that you are doing a SIPOC at the right level?

A fast way to know that the process is too detailed is when participants in the room start to discuss decision nodes. For example, if Yes, this is what happens, but if it’s No, then this happens. Decision nodes are…
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Tracy O'Rourke - GoLeanSixSigma.com

Tracy O'Rourke

Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
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Lean Six Sigma Q&A - GoLeanSixSigma.com

Do you have any Lean Six Sigma advice for big box retail?

Supply Chain is an industry where Operations Executives live and breathe process improvement, and that includes big box retailers and the “last mile.” Starting with a basic problem statement might be this: Reduce the waste of transportation – (unnecessary movement…
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