Beware the Advice Monster! That's good coaching advice from this month's guest—best-selling author Michael Bungay Stanier. Elisabeth interviews the king of wit and clarity, while sneaking a peek at his upcoming book, The Advice Trap. Tune in for some saucy pearls of wisdom! For Survey Says, we'll discover where our…
Today's guest is Joshua Beaudry, a philanthropic skateboarder who is unleashing robots for good! Automation is all the buzz these days, and we had the honor of speaking with someone at the forefront of the growing field. Joshua also heads Lipstick Skateboards, a non-profit with a mission of empowering youth…
In this episode, Tracy and Elisabeth dip into their incredible experiences in Nagoya and Tokyo in their interview with Laurie Fiorica and Hilary Hellman—two amazing leaders they met on Katie Anderson's Japan Study Trip. Great takes on Continuous Improvement culture in Japan through the eyes of two Healthcare experts! For…
Today's guest is a school-teacher-turned-home-builder who has upended the way this country responds to disasters. As we anxiously tune into the advance of Hurricane Dorian, this interview provides key insights into how the Toyota Production System helped CEO and Author Liz McCartney shorten the timeframe from disaster to recovery. We've…
Today at the Cafe we'll give you great things to contemplate while you get in a few more days at the beach. Our featured guest is Ekta Vyas, the director of Human Resources for Stanford Children’s Health / Lucile Packard Children’s Hospital Stanford. Tracy and Ekta discuss great tips for…
Check out Elisabeth's interview with the head of Lean Cultural Transformation for Exeter Health Systems, MaryBeth Jermyn. She's got surprising insights around achieving mandated Lean Healthcare certification in a Lean way. We also have the results of our latest survey where we'll find out where people stand on the different…
Today's Special features Tracy's interview with the phenomenal Billy Taylor, the Global Head of Diversity and Inclusion at Goodyear Tire and Rubber Company. For In the News, Tracy and Elisabeth describe their recent Japan Study Trip - fascinating, stunning, wonderful! For Q&A we'll tackle a learner's question about leaders who…
Today's special features a woman who left a job at MIT and used big data to launch a farm-to-table food delivery service. Tune in to hear Elisabeth's interview with Erin Baumgartner, CEO of Family Dinner! For our Survey Says segment, we get some unexpected results from our "invisible process" poll…
Today's Special features Elisabeth's interview with author and customer service thought leader Jeff Toister who gives a behind-the-scenes look at overcoming the obstacles to providing excellent customer service. Jeff is a great storyteller so stay tuned for that! We'll start you off with our appetizer, Clockify - an integrated time…
In this episode of the Just-In-Time Cafe, we'll feature a candid conversation with Senior Sensei Mohamed Saleh and Lean Sensei Heather Pierzchala of Hartford Healthcare as they discuss the journey of their mentoring relationship. In our Survey Says segment, we'll reveal the results of our 8 Wastes poll to let…
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