Do Government Agencies Have Customers, Or Hostages?

Do Government Agencies Have Customers, Or Hostages?

It’s easy for a private sector company to be highly customer-focused. The customer is clearly identified as the user and is almost always paying for the product or service. In government, identifying the customer is not always easy. Who is the customer? The taxpayer, the person paying for the service…

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Why A Bad System Will Beat A Good Person Every Time

Why A Bad System Will Beat A Good Person Every Time

"The work of government is noble. The people of government are amazing. The systems of government are a mess." - Ken Miller, Author of Extreme Government Makeover In the book, Extreme Government Makeover, the author, Ken Miller likens government systems and processes to an old house in need of remodeling.…

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Earth Day Is Every Day At GoLeanSixSigma.com

Earth Day Is Every Day At GoLeanSixSigma.com

Together, we can take steps to save our planet. It's the only one we've got! At GoLeanSixSigma.com, every day is Earth Day because we support these green Initiatives: Online courses that reduce carbon emissions caused by travel No printed materials and instead, access via smartphones, tablets, computers Virtual workspaces for…

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