Application Tips

“Gemba” is a Japanese word that translates into “the site” or “the place of work.” There is a related word, “Gembutsu” which means the “actual thing.” We “go to the Gemba” to find out what is really happening. That might be a nice piece of philosophy, but what does it have to do with improvement? As facilitators of improvement, we

We need the support of others to make Lean Six Sigma process improvement (or any change) possible. But sometimes, we encounter challenges in getting team members or stakeholders to support our efforts. Here are 10 Types of Troublesome Team Members. General Best Practices for Troublesome Team Members Establish Ground Rules: Share what they are, why important, some examples of some favorite

The Cause & Effect Diagram is a popular tool and it appears in most continuous improvement projects. But in reviewing the project examples and publications, I am amazed at how many different ways this tool is utilized. No one can say there is only one correct way to use any tool, although certainly some approaches are more useful than others.

Most organizations begin their Lean Six Sigma journey with training. This can be a great place to start if the culture is ready for it. However, it doesn’t make sense to start training employees on these highly effective concepts and tools if a high level of blame exists within the organization. It won’t matter that employees are trained and armed

During a recent meeting we were discussing how we could improve a patient care process, and a nurse manager was being what we call a “Negative Nancy.” Her body language clearly showed she was thinking “this is a waste of my time.” A few minutes into the meeting, she stated: “I don’t think what you want us to do is

Always on the go? Now you can complete your Lean Six Sigma Green Belt Training & Certification on your tablet or mobile device! Building your problem-solving muscles is now easier than ever. We’re always looking for ways to make Lean Six Sigma process improvement easier for everyone everywhere. Our online, self-paced courses are already the world’s most practical, accessible and

You may already know that Lean creates value for customers by eliminating waste. But did you also know that Lean can create value in your daily and personal life by helping you to recognize what’s a waste of your time and to help you be more productive? Leading organizations use Lean as a management system to decrease costs and engage

Editor’s Note: Author’s blogs are their own and may not always reflect the views of As a Certified Scrum Master, Lean Six Sigma Green Belt, and PMI-certified Project Manager, I’ve read many articles on Agile vs. Lean, and they tend to focus on an implementation of Agile and of Lean. To take a fundamentally different approach to this norm,

Check out how the City of SeaTac improved their Right-of -Way Permit Process by completing a Process Walk and Rapid Improvement (Kaizen) Event. What Is a Rapid Improvement Event? A Rapid Improvement Event (also known as a Kaizen Event) involves key process participants focusing on solving a narrowly scoped process improvement opportunity. A Rapid Improvement Event usually takes about 1 to 5

The City of SeaTac is blazing a trail for all cities in the US with their Align and Improve initiative. This city-wide initiative is focused on creating better strategic alignment throughout the City of SeaTac and launching process improvement efforts in city processes. With facilitation help from GLSS, the team completed a Process Walk and a Rapid Improvement Event on

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