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4-Step Problem-Solving Routine: Toyota Kata

Question: How big is the problem? Answer: We don’t know. This is how my initial conversation with one nonprofit organization began recently. They use a database to track all consumer encounters. Similar to an electronic medical record, the database keeps track of consumer interactions and treatment plans. It also connects…

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10 Guidelines for Great Goal Statements

When you can measure what you are speaking about, and express it in numbers, you know something about it; but when you cannot express it in numbers, your knowledge is of a meager and unsatisfactory kind. —Lord Kelvin (1824-1907) Lord Kelvin was credited with many scientific discoveries, and the metric…

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Elephant-Powered Process Improvement for Zoos All Over the World -

Elephant-Powered Process Improvement for Zoos All Over the World

“It takes a village…..”. Over the years, I have referred to this phrase as the gold standard for collaboration and accomplishment. It also provides a perspective on empowerment of your associates. Organizations experience the greatest success when they leverage and align their entire team toward a common goal. That—in combination…

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