Success Stories are real tales of real-life projects. Listen as these team leaders talk about their goals, the obstacles they encountered and how they ultimately triumphed in their process improvement journeys. Do you have a story to tell? We’d love to hear about your own project success!
In this Success Story Snapshot, learn how Jim Shoemaker is helping make it easier for King County landlords to register as suppliers to veterans. Thanks to Lean Six Sigma and worthy efforts like this, process improvement is alive and well in the State of Washington! The Challenge One of our…
LA County Registrar/Recorder County Clerk is improving the flow of Election Day. Watch this 30 minute success story on how Matt Newhouse reduced waste to speed up troubleshooting during elections. The Challenge LA County has a squad of Election Day Troubleshooters who are at-the-ready to open polling areas if…
King County Wastewater Treatment Division successfully improves the Capital Design process. Watch this 30 minute success story featuring Roger Browne, an Engineering Supervisor. Roger talks about the successful project and how a team from Wastewater Treatment Division helped reduce lead time on this Capital Design Review Process. The Challenge In…
Cassaundra Rouse is the Chief of Administration for the Illinois Tollway. She has been a Board Member of the Institute of Internal Auditors (IIA) and has served on the Education Committee as well as the Government Advisory Committee to the IIA Board. Kent James is the Executive Director and…
Ana Schoenecker has worked for the King County Treasury for 14 years. She is the current Real Property Administrator for the Property Tax Office and she is a Lean Six Sigma Green Belt. Laura Wilson has worked for King County for almost 12 years and in Treasury for 6 years.…
Find out how Abigail Calderon and Jennifer Storm from LA County streamlined IT tickets by eliminating unnecessary signatures and process steps by checking out our latest success story. Government Agencies are using Lean Six Sigma to improve processes. The outcome? Better service to internal and external customers. Abigail Calderon is…
King County successfully creates internal partnerships to streamline procurement processes between agencies. Watch this 30 minute success story featuring Kara Cuzzetto, a Continuous Improvement Manager. She talks about a successful project and how Wastewater Treatment Division and the Financial Business Operations Division helped to reduce lead time in Procurement efforts. The…
Find out how Meghan Taylor creatively streamlined the hiring process for Election Operations Support. Watch this 30 minute success story to see how the LA County Registrar Recorder/ County Clerk is implementing process improvement. Meghan Taylor is a Senior Clerk at LA County’s Election Operations Center (EOC), and the primary…
King County Retirement & Benefit Services is paving the way for process improvement in Government. Watch this 30 minute success story to learn how Kimberly Fleming is identifying and eliminating waste in a process to deliver more value – faster! The Challenge Kimberly’s team was tasked with creating value stream maps…
Alex Ogunji is a Master Black Belt and Lean Six Sigma Program Coordinator at the LA County Registrar Recorder County Clerk. Their office trains individuals all over the county in Lean Six Sigma methods and tools to reduce errors and save on costs. The Challenge While reviewing complaints, Alex discovered…