Success Story: Reducing Lead Time For Completing Technical Service Requests At LA County With Abigail Calderon And Jennifer Storm

Success Story: Reducing Lead Time for Completing Technical Service Requests at LA County With Abigail Calderon and Jennifer Storm

Find out how Abigail Calderon and Jennifer Storm from LA County streamlined IT tickets by eliminating unnecessary signatures and process steps by checking out our latest success story. Government Agencies are using Lean Six Sigma to improve processes. The outcome? Better service to internal and external customers. Watch Success Story View…

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Webinar: Process Walk Orientation For Participants

Webinar: Process Walk Orientation for Participants

Are you going to be conducting, facilitating, or participating in a Process Walk? Join us for this 1-hour introductory webinar to learn and understand what will happen during a Process Walk as well as set expectations, establish ground rules, and understand the what and how of Process Walks. Webinar Recording: Process…

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Success Story: Streamlining The Architectural, Engineering And Professional (AEP) Procurement Process With Kara Cuzzetto

Success Story: Streamlining the Architectural, Engineering and Professional (AEP) Procurement Process With Kara Cuzzetto

King County successfully creates internal partnerships to streamline procurement processes between agencies. Watch this 30 minute success story featuring Kara Cuzzetto, a Continuous Improvement Manager. She talks about a successful project and how Wastewater Treatment Division and the Financial Business Operations Division helped to reduce lead time in Procurement efforts. Watch Success…

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Webinar: How To Use A Fishbone Diagram

Webinar: How to Use a Fishbone Diagram

The Fishbone (aka Cause & Effect or Ishikawa) Diagram is a seemingly simple method of conducting structured brainstorming around the root cause of a process problem. So why is it so hard to get it right? In this 1-hour introductory webinar we'll walk through some classic ways to build a…

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Webinar: Introduction To Lean (ENCORE!)

Webinar: Introduction to Lean (ENCORE!)

The first live presentation of this webinar was so popular that we did an encore presentation! Watch our 1-hour introductory webinar below and you’ll learn how to begin applying Lean right away. You’ll learn what Lean is, why Lean is good for business and how some of the basic Lean concepts can improve…

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Success Story: Streamlining Capital Delivery For The Wastewater Treatment Division With Sandy Kilroy & Bill Wilbert

Success Story: Streamlining Capital Delivery for the Wastewater Treatment Division With Sandy Kilroy & Bill Wilbert

King County's Wastewater Treatment Division paves the way for process improvement with a two-pronged approach: Changing Culture and Kaizen Improvements. Watch this 30 minute success story to learn how Sandy and Bill are helping to reduce lead time in their Capital Streamlining efforts. Watch Success Story View Slides Success Story Transcript Tracy:…

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Webinar: How To Set Up And Run Hypothesis Tests

Webinar: How to Set Up and Run Hypothesis Tests

Join us for this free 1-hour advanced webinar where we answer the question, "Why do we need hypothesis tests in process improvement?" and then stay with us as we walk you through a real, live hypothesis test direct from the Bahama Bistro! Webinar Recording: How to Set Up and Run Hypothesis…

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