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Lean Six Sigma Glossary - GoLeanSixSigma.com

Define Phase

Define is the first phase of the DMAIC method, and involves defining the problem or opportunity, determining the voice of the customer/customer requirements, and outlining the project purpose/scope. This foundational phase paves the way for an improvement team to narrow and describe exactly what is being targeted for improvement. The…

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Lean Six Sigma Glossary - GoLeanSixSigma.com

Defective

Defective is the term applied to any process, product, or service with one or more defects. For a better understanding of Defective and an overview of Lean Six Sigma, check out our Free Lean Six Sigma Yellow Belt Training, Green Belt Training or Lean Training.

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Lean Six Sigma Glossary - GoLeanSixSigma.com

Defect Opportunity

A Defect Opportunity is any possible defect that is important to the customer. Defect Opportunities can be present in any type of process, product, or service, but are restricted to those that are critical to the customer. E.g., if only 3 out of 5 total aspects of a widget are…

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Defect

A Defect is any process output, product, or service that does not meet customer requirements. Defects are one of the 8 Wastes. To get foundational training on how to complete Lean Six Sigma projects using the 8 Wastes, check out our Yellow Belt Training & Certification!

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Lean Six Sigma Glossary - GoLeanSixSigma.com

Dashboard (aka Cockpit Chart)

A Dashboard is high level, at-a-glance display of key performance indicators that are regularly monitored. Ideal for presenting to process owners, senior leadership and stakeholders, Dashboards vary in composition but typically measure the performance of Processes, People, Innovation, and Finance. For a better understanding of Dashboard (aka Cockpit Charts) and…

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Value-Added Flow Analysis - GoLeanSixSigma.com

Value-Added Flow Analysis

What is a Value-Added Flow Analysis? Value-Added Flow Analysis combines two powerful tools into one. The Value Analysis differentiates steps that add value in the eyes of the customer from those that do not, and Flow Analysis calculates the time spent on each step. This makes clear the time and…

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Lean Six Sigma Glossary - GoLeanSixSigma.com

Customer Requirements

Customer Requirements are the needs and expectations of the customer, discovered through a measurable, data-driven ("hard evidence") approach. For a better understanding of Customer Requirements and an overview of Lean Six Sigma, check out our Free Lean Six Sigma Yellow Belt Training, Green Belt Training or Lean Training.

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Lean Six Sigma Glossary - GoLeanSixSigma.com

Customer Focus

A Customer Focus is an emphasis on understanding the needs of a customer; in short, a Customer Focused organization understands what customers really care about. A proper Customer Focus results in increased satisfaction by identifying/anticipating their needs, adding value, and eliminating defects and waste. For a better understanding of Customer…

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Lean Six Sigma Glossary - GoLeanSixSigma.com

Customer

Broadly defined, a Customer is any person (or group of persons) that receives products or services. In the context of Lean Six Sigma, a Customer refers to anyone who receives the output (information, goods, services, etc.) of a process. Therefore, depending on the process, a Customer can include persons both…

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