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Lean Six Sigma Q&A - GoLeanSixSigma.com

How can I apply the Lean Six Sigma methodologies in order to reduce costs, defects and variations while increasing efficiencies to meet customer requirements?

I work in the logistics and warehousing sector. How can I apply the Lean Six Sigma methodologies in order to reduce costs, defects and variations while increasing efficiencies to meet customer requirements? In any industry, the important thing to do is to start with searching for waste. First understand the The 8 Wastes and then start looking…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

What types of waste exist in the banking sector, specifically in fulfillment and service departments?

Banking, like other service industries, has many customer touch points so wastes truly impact effectiveness as much as they impact efficiency. As a simple example, when customers are attempting to open accounts the actual work that goes into making that happen amounts to minutes, but customers often experience days of delay “waiting for checks to…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

In the Define Phase, how do I conduct the first meeting with my team and what are the steps?

Your first meeting can be either in person, or conducted using a teleconference application such as Google Hangouts, WebEx, GoToMeeting, etc. Don’t let distance get in the way. The other critical step before your team meeting is to make sure the project has a Champion or Sponsor who is 100% behind the project. As we…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

Can Lean Six Sigma be used in nursing?

Nursing, and Healthcare in general, has made great strides due to Lean Six Sigma. Below are just a few examples of the tools and concepts that can be used to great effect. Apply 5S to the Nursing station so that supplies used most often are placed near each other and at waist height while placing…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

Is Minitab necessary in an improvement project/process?

No. Minitab is not necessary for improvement projects, especially in a Lean initiative. There are many projects that do not use any form of statistical software. Minitab is a statistical software that is mostly suited for applying statistical tools in the Six Sigma DMAIC methodology. For example, if someone wanted to use statistical tests such as…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

Can Lean Six Sigma be used in marketing?

DMAIC and Lean can be applied to ANY industry, department or function, and does not need to be customized to be able to make an impact. The models themselves have not been “adjusted,” however there are many Lean and Six Sigma can be used to improve Sales & Marketing. Some example projects include: Creating standard…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

How do I implement Lean Six Sigma in a production environment where "Pickers" are making significant errors in picking products?

In a classic “Pick-Pack-Ship” operation, there are a lot of reasons why Pickers might be making significant errors. If the question is how to implement Lean Six Sigma in this environment, the first step is to look at the environment as a whole. How is the merchandise stocked? Is the layout intuitive? How are the…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

What Wastes could exist in electronic records management?

Electronic Record Management could benefit from both an 8 Wastes Assessment and a 5S. People often assume that once a process is automated, there’s nothing left to improve, but we’ve found otherwise. In some cases, the process is automated before it’s been streamlined, so the automation includes digital versions of the manual non-value added steps.…
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