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Lean Six Sigma Q&A - GoLeanSixSigma.com

When having to explain the entire DMAIC project in 10 minutes, can you give tips on how many slides and minutes to spend on each phase?

I would treat DMAIC like an arc. Take a minute to start with the end and let the listener know what you accomplished. Where you started and where you finished. Then spend a minute defining the issue that was at stake if you didn’t do the project. Then spend 4 minutes on the big discoveries…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

How do we provide a concise Storyboard when there is so much data and information that goes on in a project?

If you have a data-rich project, the challenge is to choose the right data to display. Think about the story. Does some of the data form a “sub-plot?” It’s interesting and helpful, but it might be a good candidate for the Appendix. It’s tough to winnow down the number of slides, but if you don’t…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

Do you have any tips for Executive Level Storyboards?

The main difference would be that an Executive Level Storyboard would be shorter. The assumption is that the further up the chain of command you go, the less time people have to read. I try to remember an executive asking direct reports to “ABC it for me.” That says it all!
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Lean Six Sigma Q&A - GoLeanSixSigma.com

On the slide where it says that the plot is DMAIC – if it is only a Kaizen event, what would be an ideal plot?

Kaizens follow the same path. You still have to define the issue, measure the baseline, analyze the process and the data in order to brainstorm solutions. It’s just a 2-5 day operation. You could use PDCA (Plan Do Check Adjust) as well. That also follows the Scientific Method. It just puts DMA into the “Plan”…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

Why are customer complaints considered indirect data collection?

Customer complaints are considered “indirect” when they “come over the transom” meaning they are not given face to face, no one is being interviewed or participating in a focus group. If a customer registers a complaint as a personal response to a request for feedback, interview, etc. that would be direct. As an “indirect” example,…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

When implementing Lean and Six Sigma, which tools should be implemented first for different sized organizations?

This is a great question. Unfortunately, there isn’t a cut and dry answer. In my experience, it isn’t so much the size of the company as where and when you put continuous improvement skills into play. Of course, organizational leadership determines the desired outcomes so that’s going to drive a lot of this. Smaller companies…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

Do you have a Success Story on how to improve certification rates or project completion times for Lean Six Sigma trainees?

I read your success story on how to improve training prep time. Do you have a similar one on how to improve certification rate or project completion for Lean Six Sigma trainees? We do not have a Success Story specifically for that, but if the certification is built and owned internally by your organization, I…
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