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Podcast: Avoid The Advice Trap And Become A Better Leader, Featuring Michael Bungay Stanier - GoLeanSixSigma.com

Podcast: Just-In-Time Cafe, Episode 62 – Avoid the Advice Trap and Become a Better Leader, Featuring Michael Bungay Stanier

Beware the Advice Monster! That's good coaching advice from this month's guest—best-selling author Michael Bungay Stanier. Elisabeth interviews the king of wit and clarity, while sneaking a peek at his upcoming book, The Advice Trap. Tune in for some saucy pearls of wisdom! For Survey Says, we'll discover where our…

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Podcast: Just-In-Time Cafe, Episode 60 – Surprising Discoveries About Japan's Continuous Improvement Culture, Featuring Laurie Fiorica And Hilary Hellman

Podcast: Just-In-Time Cafe, Episode 60 – Surprising Discoveries About Japan’s Continuous Improvement Culture, Featuring Laurie Fiorica and Hilary Hellman

In this episode, Tracy and Elisabeth dip into their incredible experiences in Nagoya and Tokyo in their interview with Laurie Fiorica and Hilary Hellman—two amazing leaders they met on Katie Anderson's Japan Study Trip. Great takes on Continuous Improvement culture in Japan through the eyes of two Healthcare experts! For…

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Disaster Recovery Made Easy With The Toyota Product System, Featuring Liz McCartney

Podcast: Just-In-Time Cafe, Episode 59 – Disaster Recovery Made Easy With the Toyota Product System, Featuring Liz McCartney

Today's guest is a school-teacher-turned-home-builder who has upended the way this country responds to disasters. As we anxiously tune into the advance of Hurricane Dorian, this interview provides key insights into how the Toyota Production System helped CEO and Author Liz McCartney shorten the timeframe from disaster to recovery. We've…

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Podcast: Just-In-Time Cafe, Episode 57 – Leaning Out The Accreditation Process In Healthcare, Featuring MaryBeth Jermyn - GoLeanSixSigma.com

Podcast: Just-In-Time Cafe, Episode 57 – Leaning Out the Accreditation Process in Healthcare, Featuring MaryBeth Jermyn

Check out Elisabeth's interview with the head of Lean Cultural Transformation for Exeter Health Systems, MaryBeth Jermyn. She's got surprising insights around achieving mandated Lean Healthcare certification in a Lean way. We also have the results of our latest survey where we'll find out where people stand on the different…

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Podcast: Just-In-Time Cafe, Episode 56 – How Goodyear Uses Lean Six Sigma To Strengthen Diversity & Inclusion, Featuring Billy Taylor - GoLeanSixSigma.com

Podcast: Just-In-Time Cafe, Episode 56 – How Goodyear Uses Lean Six Sigma to Strengthen Diversity & Inclusion, Featuring Billy Taylor

Today's Special features Tracy's interview with the phenomenal Billy Taylor, the Global Head of Diversity and Inclusion at Goodyear Tire and Rubber Company. For In the News, Tracy and Elisabeth describe their recent Japan Study Trip - fascinating, stunning, wonderful! For Q&A we'll tackle a learner's question about leaders who…

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Podcast: Just-In-Time Cafe, Episode 54 – 10 Secrets To Outstanding Customer Service, Featuring Jeff Toister - GoLeanSixSigma.com

Podcast: Just-In-Time Cafe, Episode 54 – 10 Secrets to Outstanding Customer Service, Featuring Jeff Toister

Today's Special features Elisabeth's interview with author and customer service thought leader Jeff Toister who gives a behind-the-scenes look at overcoming the obstacles to providing excellent customer service. Jeff is a great storyteller so stay tuned for that! We'll start you off with our appetizer, Clockify - an integrated time…

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Podcast: Just-In-Time Cafe, Episode 53 – Turning Failure Into Growth With A Great Mentor, Featuring Mohamed Saleh And Heather Pierzchala - GoLeanSixSigma.com

Podcast: Just-In-Time Cafe, Episode 53 – Turning Failure Into Growth With a Great Mentor, Featuring Mohamed Saleh and Heather Pierzchala

In this episode of the Just-In-Time Cafe, we'll feature a candid conversation with Senior Sensei Mohamed Saleh and Lean Sensei Heather Pierzchala of Hartford Healthcare as they discuss the journey of their mentoring relationship. In our Survey Says segment, we'll reveal the results of our 8 Wastes poll to let…

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