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Innovative Ideas

Why A Bad System Will Beat A Good Person Every Time

By Tracy O'Rourke   |   April 28, 2016  |   Featured, Innovative Ideas, Using Lean Six Sigma
Why A Bad System Will Beat A Good Person Every Time - GoLeanSixSigma.com

“The work of government is noble. The people of government are amazing. The systems of government are a mess.” – Ken Miller, Author of Extreme Government Makeover In the book, Extreme Government Makeover, the author, Ken Miller likens government systems and processes to an old house in need of remodeling. When you lift the flooring and take a closer look at how things are operating, there are severe plumbing issues. The pipes are twisted into… (Read More)

Earth Day Is Every Day At GoLeanSixSigma.com

Earth Day Is Every Day At GoLeanSixSigma.com - GoLeanSixSigma.com

Together, we can take steps to save our planet. It’s the only one we’ve got! At GoLeanSixSigma.com, every day is Earth Day because we support these green Initiatives: Online courses that reduce carbon emissions caused by travel No printed materials and instead, access via smartphones, tablets, computers Virtual workspaces for all team members Ongoing volunteering with local and international organizations to support cleaning and restoring our communities The whole journey was wonderful – from the… (Read More)

Why Americans Hate Government Workers & How We Can Spread More Love

By Tracy O'Rourke   |   April 19, 2016  |   Featured, Innovative Ideas, Using Lean Six Sigma
Why Americans Hate Government Workers & How We Can Spread More Love - GoLeanSixSigma.com

Americans love to hate government workers, and the disdain seems to be increasing. Government workers get a bad rap. I’d like to give you something to think about the next time you’re in line at the Motor Vehicle Registry, applying for Social Security or just picking up your mail. In my work as a consultant, I have helped organizations in both the public and private sectors. Unfortunately, I often hear rumblings of disgust about the… (Read More)

Industries & Job Functions That Benefit From Lean Six Sigma

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Who benefits from using Lean Six Sigma? Anyone who has problems to solve including: Industries Healthcare Hi-Tech Government Retail Finance Hospitality …Any industry that has problems to solve!  Functions Customer Service Manufacturing Accounting Operations Sales HR & IT …All functions that have problems to solve!  Tell us how you use Lean Six Sigma to solve problems in your industry or function!

How Dr. House and Sherlock Holmes Solve A New Year Health Mystery

By Dodd Starbird   |   April 7, 2016  |   Featured, Innovative Ideas, Using Lean Six Sigma
How Dr. House And Sherlock Holmes Solve A New Year Health Mystery - GoLeanSixSigma.com

My 22-year-old son James got sick over the holidays. The rest of the family was on a trip while he was at home, so I wasn’t able to help much. My suggestion to him? “Go to the emergency room.” Healthcare Process Problems He went there on New Year’s Day, which gave us a great start to the year by immediately hitting the deductible on our health plan! Sadly, after a long visit and a number… (Read More)

Why Call Centers Should Model Deming, Not DiMaggio

By Dennis Adsit   |   March 24, 2016  |   Featured, Innovative Ideas, Using Lean Six Sigma
Why Call Centers Should Model Deming, Not DiMaggio - GoLeanSixSigma.com

Call Center quality is abysmal. And it has been for the entire forty years the call center industry has been in existence. We can make cars with near perfect quality, but after 40 years, call center leaders are high-fiving each other up and down the hallway if call agents do what they are supposed to do 80% of the time. If this is news to you, you have not had to call for tech support… (Read More)

Now In iTunes: Green Belt Training & Podcast

Now Available Green Belt Training & Podcast - GoLeanSixSigma.com

We’re always sharing new ways to make Lean Six Sigma process improvement more accessible. To provide you with another way to access our practical, easy to understand materials, we’ve made our Lean Six Sigma Green Belt Training available as an iBook in Apple iTunes! Download the iBook version of our Green Belt Training if you’d like to: Conveniently reference 830 pages of GoLeanSixSigma.com’s Green Belt Training on your iPhone, iPad or Mac Easily review Green Belt Training on another… (Read More)

No Thanks To Thank Yous- #OscarsSoLong

By Elisabeth Swan   |   March 3, 2016  |   Featured, Innovative Ideas, Using Lean Six Sigma
No Thanks To Thank Yous- #OscarsSoLong

I’m an admitted movie buff, and this past Sunday night marked the 88th Academy Awards Ceremony. Most people focused on the “#OscarsSoWhite” controversy, but I’d like to focus on the “#OscarsSoLong” issue. I’m not saying the lack of minority representation isn’t an issue – it is – but they’ve got another intractable problem – the Oscars ceremony just takes way…too…long. Last Year’s Improvements We reported on this last year when the people in charge did some… (Read More)

Chinese Lean Six Sigma Yellow Belt Training & Certification

By GoLeanSixSigma.com   |   February 11, 2016  |   Featured, Innovative Ideas, Using Lean Six Sigma
Chinese Lean Six Sigma Yellow Belt Training & Certification - GoLeanSixSigma.com

Happy Chinese New Year! We’re honored to celebrate with you and help make the new year more prosperous by sharing our newly released Yellow Belt Training & Certification course in Simplified Chinese! This may be the year of the monkey, but we’re certainly not monkeying around about process improvement! Start Your Chinese Lean Six Sigma Yellow Belt Training Today This 1-day (8 hours) online, self-paced training draws on over 20 years of success helping the… (Read More)

What Does the Super Bowl Have to Learn From Lean Six Sigma?

By Elisabeth Swan   |   February 4, 2016  |   Featured, Innovative Ideas, Using Lean Six Sigma
What Does the Super Bowl Have to Learn From Lean Six Sigma? - GoLeanSixSigma.com

Of all the tools in the Lean Six Sigma toolbox, Gage R&R is one of the least sexy or at least it’s one of the more complicated sounding procedures. Just take the name; does this concept promote “Rest & Relaxation” for…gages? And what’s with the odd spelling of “gauge”? Was someone trying to reduce the letter count for Twitter and decided to drop the “u”? At some point a kind-hearted quality soul renamed it “Measurement… (Read More)

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