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Innovative Ideas

How To Turn Unintended Consequences Into Happy Accidents Using Lean Six Sigma

How To Turn Unintended Consequences Into Happy Accidents Using Lean Six Sigma - GoLeanSixSigma.com

“The road to hell is paved with good intentions.” That’s my favorite aphorism that sums up the reality of unintended consequences. Those ripple effects from our best efforts that we had no idea would happen. Of course, unlike the proverb, not all ripple effects are bad. The term “happy accidents” captures those moments when something positive results from what would otherwise be considered a disaster. According to the Urban Dictionary that’s how we got Guinness… (Read More)

GoLeanSixSigma.com Helps Improve Hawaii With Habitat For Humanity ReStore

By Karlo Tanjuakio   |   May 9, 2016  |   Innovative Ideas, Using Lean Six Sigma
GoLeanSixSigma.com Helps Improve Hawaii With Habitat For Humanity ReStore - GoLeanSixSigma.com

At GoLeanSixSigma.com, we help everyone everywhere improve their organizations by making learning and applying Lean Six Sigma easier. But, we don’t stop there. We’re helping fellow citizens and communities across the globe to continuously improve as well. In an effort to help continuously improve our communities and inspire you to improve yours, we’re honored to fulfill our social responsibility by volunteering our time one day a month. Our goal is to help organizations whose mission is… (Read More)

Do Government Agencies Have Customers, Or Hostages?

Do Gov Agencies Have Customers or Hostages? - GoLeanSixSigma.com

It’s easy for a private sector company to be highly customer-focused. The customer is clearly identified as the user and is almost always paying for the product or service. In government, identifying the customer is not always easy. Who is the customer? The taxpayer, the person paying for the service or the user? Or is the customer an oversight group like a city council? There are so many “voices” in government, it’s hard to know… (Read More)

Why A Bad System Will Beat A Good Person Every Time

By Tracy O'Rourke   |   April 28, 2016  |   Featured, Innovative Ideas, Using Lean Six Sigma
Why A Bad System Will Beat A Good Person Every Time - GoLeanSixSigma.com

“The work of government is noble. The people of government are amazing. The systems of government are a mess.” – Ken Miller, Author of Extreme Government Makeover In the book, Extreme Government Makeover, the author, Ken Miller likens government systems and processes to an old house in need of remodeling. When you lift the flooring and take a closer look at how things are operating, there are severe plumbing issues. The pipes are twisted into… (Read More)

Earth Day Is Every Day At GoLeanSixSigma.com

Earth Day Is Every Day At GoLeanSixSigma.com - GoLeanSixSigma.com

Together, we can take steps to save our planet. It’s the only one we’ve got! At GoLeanSixSigma.com, every day is Earth Day because we support these green Initiatives: Online courses that reduce carbon emissions caused by travel No printed materials and instead, access via smartphones, tablets, computers Virtual workspaces for all team members Ongoing volunteering with local and international organizations to support cleaning and restoring our communities The whole journey was wonderful – from the… (Read More)

Why Government Workers Get a Bad Rap & How We Can Spread More Love

By Tracy O'Rourke   |   April 19, 2016  |   Featured, Innovative Ideas, Using Lean Six Sigma
Why Americans Hate Government Workers & How We Can Spread More Love - GoLeanSixSigma.com

Government workers get a bad rap and it seems to be getting worse. I’d like to give you something to think about the next time you’re in line at the Motor Vehicle Registry, applying for Social Security or just picking up your mail. In my work as a consultant, I have helped organizations in both the public and private sectors. Unfortunately, I often hear rumblings of disgust about the people who work in government as… (Read More)

Industries & Job Functions That Benefit From Lean Six Sigma

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Who benefits from using Lean Six Sigma? Anyone who has problems to solve including: Industries Healthcare Hi-Tech Government Retail Finance Hospitality …Any industry that has problems to solve!  Functions Customer Service Manufacturing Accounting Operations Sales HR & IT …All functions that have problems to solve!  Tell us how you use Lean Six Sigma to solve problems in your industry or function!

How Dr. House and Sherlock Holmes Solve A New Year Health Mystery

By Dodd Starbird   |   April 7, 2016  |   Featured, Innovative Ideas, Using Lean Six Sigma
How Dr. House And Sherlock Holmes Solve A New Year Health Mystery - GoLeanSixSigma.com

My 22-year-old son James got sick over the holidays. The rest of the family was on a trip while he was at home, so I wasn’t able to help much. My suggestion to him? “Go to the emergency room.” Healthcare Process Problems He went there on New Year’s Day, which gave us a great start to the year by immediately hitting the deductible on our health plan! Sadly, after a long visit and a number… (Read More)

Why Call Centers Should Model Deming, Not DiMaggio

By Dennis Adsit   |   March 24, 2016  |   Featured, Innovative Ideas, Using Lean Six Sigma
Why Call Centers Should Model Deming, Not DiMaggio - GoLeanSixSigma.com

Call Center quality is abysmal. And it has been for the entire forty years the call center industry has been in existence. We can make cars with near perfect quality, but after 40 years, call center leaders are high-fiving each other up and down the hallway if call agents do what they are supposed to do 80% of the time. If this is news to you, you have not had to call for tech support… (Read More)

Now In iTunes: Green Belt Training & Podcast

Now Available Green Belt Training & Podcast - GoLeanSixSigma.com

We’re always sharing new ways to make Lean Six Sigma process improvement more accessible. To provide you with another way to access our practical, easy to understand materials, we’ve made our Lean Six Sigma Green Belt Training available as an iBook in Apple iTunes! Download the iBook version of our Green Belt Training if you’d like to: Conveniently reference 830 pages of GoLeanSixSigma.com’s Green Belt Training on your iPhone, iPad or Mac Easily review Green Belt Training on another… (Read More)

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