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A Process Walk is when you pick a business process and you walk the process from start to finish. Let’s cite an example that we can all relate to: “Ordering Pizza For Dinner” is a process. If you worked at the pizza company, and you wanted to improve cycle time, then you might walk the…
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Tracy O'Rourke

Tracy is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.