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Can a SIPOC build a process that doesn’t currently exist or is structured? Or is it more of an AS-IS improvement tool? Traditionally, process improvement is applied to existing processes. However, this tool can be very beneficial in developing new…
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Tracy O'Rourke

Tracy is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.