If you’ve got a lot of work to do, but it’s being done with an efficient & effective process, with no headaches, almost all steps add value to the customer and customers are happy, how does that not feel good?

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For almost 20 years, she's helped leading organizations like Washington State, Cisco and GE build problem-solving muscles with Lean Six Sigma to achieve their goals.