How do you mitigate staff concerns of time and work through a process improvement project that their efforts will allow them to keep their jobs if we make the process more efficient?
If you’ve got a lot of work to do, but it’s being done with an efficient & effective process, with no headaches, almost all steps add value to the customer and customers are happy, how does that not feel good?
Tracy is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
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