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If you’ve got a lot of work to do, but it’s being done with an efficient & effective process, with no headaches, almost all steps add value to the customer and customers are happy, how does that not feel good?

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at She is also a Lean Six Sigma Green Belt Instructor at University of California San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.