We can reassure staff that they won’t lose their jobs, if we make the process more efficient. How do you mitigate staff concerns that they will have to do more work in the same time and/or other work now that they have freed up time? How do you encourage staff that this is good for them and not just the business?

Tracy is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. She is also a Lean Six Sigma Green Belt Instructor at University of California San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.