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You could do a Process Walk in Measure or sooner. I like to do a Process Walk as soon as the team has completed a Project Charter, completed a SIPOC and has some baseline data to capture how bad it is right now. Another nice-to-have is customer feedback on the current process.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. She is also a Lean Six Sigma Green Belt Instructor at University of California San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.