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Great question! Here’s an example that might help. If you have a Loan Application Process then one step in the process is having the customer fill out the application. Customers might forget to fill out a field, or they might not have information that’s required like a phone number for a past employer. If they…
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Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.