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That can be very challenging and difficult to pull off for even a seasoned process improvement expert. I’m going to give you some broad advice first. I would suggest reading the book, “Switch” by the Chip and Dan Heath Brothers.…
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Tracy O'Rourke

Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.