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Can I use Lean Six Sigma in the telecom service sector? Would it only be useful in the customer care centers? Lean Six Sigma can apply in any industry, including Telecom. How do you start? Identify a PROCESS with a…
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Tracy O'Rourke

Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.