Lean Six Sigma can apply in any industry, including Telecom. How do you start? Identify a PROCESS with a CUSTOMER. Most organizations start with a process where the customer is dissatisfied or frustrated with the quality and/or the amount of time to receive the product or service.

Where do processes exist in your organization? Are customers satisfied with the product or service? If not, you can start applying Lean Six Sigma to improve the process.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For almost 20 years, she's helped leading organizations like Washington State, Cisco and GE build problem-solving muscles with Lean Six Sigma to achieve their goals.