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This could be customization for one application, permit, item or thing. Do you ever have to process something different than the rest as a one-off? There might be a plethora of non-standard inventory in administrative processes!

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at She is also a Lean Six Sigma Green Belt Instructor at University of California San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.