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The Fishbone Diagram can be used in any industry since it’s a general brainstorming tool. Make sure to put the issue in the head of the fish as it relates to your process and then work with your team to come up with potential root causes.
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Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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