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The Fishbone Diagram can be used in any industry since it’s a general brainstorming tool. Make sure to put the issue in the head of the fish as it relates to your process and then work with your team to come up with potential root causes.

Elisabeth Swan

Elisabeth is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.