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How can I effectively deal with people who complain about processes, but do not provide their feedback when the opportunity arises? How can I get these folks to become more involved in changing the process? One method we use is…
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Elisabeth Swan

Elisabeth is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.