How can we differentiate between a “problem that might not need to go through all the processes” and a “problem that needs all these processes”?
A few criteria/questions that can help with this. Is it perceived that the process design and flow itself is part of the issue? Is there a problem with lead time or quality of the output? Is the solution or root…
Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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