A process is a series of steps that deliver an output or service.

Tying our shoes, getting ready for work, ordering a pizza, baking a cake! All of these are processes.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For almost 20 years, she's helped leading organizations like Washington State, Cisco and GE build problem-solving muscles with Lean Six Sigma to achieve their goals.