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A process is a series of steps that deliver an output or service.

Tying our shoes, getting ready for work, ordering a pizza, baking a cake! All of these are processes.

Tracy O'Rourke

Tracy is a Managing Partner at She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.