How can you avoid the GOTCHA for process/procedures related to EHS that don't have much room for flexibility?

I don’t know what you mean by EHS, but in general if you are referring to a system, systems don’t necessarily make people feel like GOTCHA. It’s what people DO with that information and how managers react to that information that makes people feel gotcha.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. She is also a Lean Six Sigma Green Belt Instructor at University of California San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.

Tracy O'Rourke

At what stage would you introduce the Process Walk Interview Sheet?

Are there any instances where the confidence level should or could be increased or decreased?

How do you know when to stop asking Why?