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A challenging business climate had led a mid-size Financial Services organization to think about pursuing Lean Six Sigma as a way to improve their internal efficiencies and to build a stronger tie to their customer requirements. As it has been for many of us, when I say a challenging business…

Among the industries in turmoil in today’s economy, Healthcare has the potential to achieve the some of the greatest levels of improvement. While improvement can be obtained in various ways, when an organization’s leaders are involved, the chances of an improvement effort's success and impact is exponentially higher. Lean Six…

Lean Six Sigma in Healthcare centers the primary focus on the patients. It aims to deliver the maximum value to patients along with reducing costs by continuously improving processes – a win-win situation for both healthcare organizations and those the most important to them, their patients and families. What Is…

Have you worked on projects that only produced temporary benefits?  Locking in improvements and even continuing to ratchet up the performance of your processes can be challenging; many would say the most challenging piece of continuous improvement.  It is also this work that begins to move the culture forward. A…