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Ah, Amtrak. Being near the problematic Northeast Corridor, I feel your pain! This is a real and constant problem. When this happens I see successful team leads reaching out to Champions and Sponsors. They make sure that everyone knows the ramifications of each missed deadline and often make it public. This may require updating a…
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Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.