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The best way to get business owners on board is for participants to claim that Process Walks are effective. Show them that it works! Then, they’ll want more to happen. The hardest one is the first one!

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at She is also a Lean Six Sigma Green Belt Instructor at University of California San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.