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Success is determined by whether or not the team hit their stated goal (i.e. “Reduce overtime from an average of 40 hours to an average of 10 hours per month by the end of the quarter”) within the agreed upon time period.
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Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.