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Success is determined by whether or not the team hit their stated goal (i.e. “Reduce overtime from an average of 40 hours to an average of 10 hours per month by the end of the quarter”) within the agreed upon time period.

Elisabeth Swan

Elisabeth is a Managing Partner & Executive Advisor at For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.