What could be the best way to evaluate the success?
Success is determined by whether or not the team hit their stated goal (i.e. “Reduce overtime from an average of 40 hours to an average of 10 hours per month by the end of the quarter”) within the agreed upon time period.
Elisabeth is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.