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Good question! It’s all about setting expectations. I would start by putting the “Solution Parking Lot” right on the wall and asking the team to assist you in identifying what should go into it. Ask them watch for the key words, “Lack of, insufficient and inadequate.” Once they see a solution they should 1) move…
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Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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