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What are the best practices for tracking A3 action items? I’ve found that most A3s are outdated once printed and most keep up with a separate excel spreadsheet. I’m curious if it’s beneficial to have one large database of deliverables for the top level coach.

I am familiar with A3s becoming outdated. They key is to use them as a constant communication device. Since it’s now possible to collaborate on documents using tools like Google Sheets, it becomes easy to combine the two ideas you presented into one. Users are free to update their own A3 information, but they do it in a shared document so the top level coach has simultaneous access to all A3s.

Elisabeth Swan

Elisabeth is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.