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Good question. There is a great webinar that you might want to check out that goes into more depth on data collection; “How to Successfully Collect Process Data for Your Lean Six Sigma Project (Link: https://goleansixsigma.com/webinar-successfully-collect-process-data-lean-six-sigma-project/),”Your baseline is basically the most recent data reflecting the state of your main metric. So if you were going…
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Elisabeth Swan

Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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