skip to Main Content

Tracy O'Rourke

Tracy is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
Costco Brings You A Lean Halloween...Candy With No Tricks! - GoLeanSixSigma.com

Costco Brings You a Lean Halloween…Candy With No Tricks!

My favorite holiday, Halloween, is almost here. Are you ready for trick-or-treaters? Need candy? Well even if you aren’t ready, Costco Wholesale Industries (CWI) has been busy packaging Halloween candy in their packaging facilities for the last 3 months. Costco’s two packaging facilities serve all their locations worldwide. The San…

Read More
Lean Six Sigma Q&A - GoLeanSixSigma.com

How can you get executives to really understand the true value is beyond just measuring or focusing on Hard Dollar savings?

Working in the banking industry, how can you get executives to really understand the true value is beyond just measuring or focusing on hard dollar? We are counting time savings but that always turns into a conversation on how we can reduce head count. It’s very important that head count is not a goal of…
This post is only available to members.
Read More
Lean Six Sigma Q&A - GoLeanSixSigma.com

What are some specific examples of Hard Dollar savings in service industries rather than manufacturing based?

Almost all of the examples listed under hard dollar savings can be applied to a service environment. What was mentioned in the webinar: Equipment or capital reduction – office space or office equipment – if you streamline processes and don’t just throw people at the problem, then you may not need to lease bigger offices…
This post is only available to members.
Read More
Lean Coaching Summit: A Forum For Building Lean Leaders - GoLeanSixSigma.com

Lean Coaching Summit: A Forum for Building Lean Leaders

Lean Frontiers and the Lean Enterprise Institute collaboratively hosted the Lean Coaching Summit in Seattle, WA this July. The event was intimate enough to make you feel like you’d met everyone but big enough to connect you to the Lean community. Attendees included: Coaches for; Executives, Management, Organizations, Lean/Problem Solving/Continuous…

Read More
Lean Six Sigma Q&A - GoLeanSixSigma.com

One A3 can be used to solve how many problems?

One A3 per process issue or problem. This helps keep laser focused on the problem to be solved and the root causes. If we are trying to solve too many problems with one A3 we may not solve anything at all. Sometimes there is a parent A3 with child A3s that accompany the parent. Learn…
This post is only available to members.
Read More
Lean Six Sigma Q&A - GoLeanSixSigma.com

Can this methodology of using A3s be successful even if everyone isn’t using it?

If there is a personal commitment you can still build your own problem-solving muscle using an A3, but of course, it’s always nice if A3s were indoctrinated into the organization! Learn how you can use this time-tested tool to help see the thinking behind the problem-solving by registering for our A3 Training & Certification Single…
This post is only available to members.
Read More
Lean Six Sigma Q&A - GoLeanSixSigma.com

How can I identify our stakeholders?

First, identify the process to be improved. Then, identify the customers and the stakeholders of that process. A customer is a person that receives or uses a product or service from that process. A stakeholder does not use the product or service, but rather has a vested interest in how the process performs. Often this…
This post is only available to members.
Read More
Close search
Cart
×Close search
Search