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Elisabeth Swan

Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
Lean Six Sigma Q&A - GoLeanSixSigma.com

How can I become an instructor?

How can I become an instructor? What belt level do I need to attain? That’s great to hear! There’s always a need for more teachers and it’s great that you’re interested. As for the belt colors, they signify the different levels of content knowledge. The goal in getting certifications is to become a better problem…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

What is the difference between advocacy vs. inquiry?

Great question! Since these concepts are truly key to good leadership. Advocacy involves “telling” whereas “inquiry” involves asking and listening. Most organizational cultures value “telling” over inquiry especially as people move up in status. Leaders are expected to “know everything” so they become less inclined to ask what’s going on. This leads to a loss…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

When process mapping, should I include validation by the employees to size the staff of a function?

You can definitely add the number of employees who are available perform a particular function and you can also assess the Full Time Equivalent (FTE) Labor Requirements. There are lots of potential metrics (productivity, distance walked, etc.) that could be included. If you’re interested in more guidance I’d definitely recommend the book referenced in the…
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